Frequently Asked Questions
zoya7 FAQ — Answers to All Your Questions
From opening an account to depositing via bKash, claiming bonuses, cricket betting, and safe gaming — detailed answers to everything, all in one place.
Welcome to zoya7. This FAQ page has been created to answer the most common questions from players in Bangladesh. Separate sections cover account registration, deposits and withdrawals, bonus terms, slots and live casino games, cricket betting, and responsible gaming — all with clear answers. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
Deposits and Withdrawals
Games and Rules
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
To open an account at zoya7, you need an active mobile number and valid personal information — your full name, date of birth, and a unique password. The registration process is simple and takes just a few minutes. Please note that zoya7 is for players aged 21 and above only.
No, only one account per person is allowed at zoya7. Creating multiple accounts may result in both accounts being suspended and any accumulated bonuses being cancelled. This policy is strictly followed in the interest of fair play.
Use the "Forgot password?" option on the login page. Enter your registered mobile number and a verification code will be sent to you. Enter the code and set a new password. If you have any trouble, contact zoya7 live chat support — they are available around the clock to help.
Yes, identity verification is required before making a withdrawal. This is done for your own protection, so that no one can withdraw your funds without authorisation. The required documents can be sent to the support team via live chat.
Absolutely. The zoya7 website is fully mobile-friendly and works easily from any Android or iOS browser. Log in directly from your browser without downloading any separate app and enjoy all games and betting features.
Deposits and Withdrawals
Deposits from bKash are generally near-instant — in most cases your zoya7 account balance is updated within a few minutes. Network issues may occasionally cause a slight delay. If there is a problem, contact support with your transaction ID.
The minimum deposit at zoya7 is ৳100. This applies to all three methods — bKash, Nagad, and Rocket. You can start with a small budget and top up at any time.
To deposit with Nagad, go to the cashier section of zoya7, select Nagad as the deposit method, and send the payment to the indicated number. Make sure to fill in the payment reference number correctly. The minimum deposit is ৳100.
Withdrawals from zoya7 are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. Before requesting a withdrawal, make sure your account verification is complete and all bonus wagering requirements have been met.
zoya7 does not charge any deposit or withdrawal fees itself. However, bKash, Nagad, or Rocket may apply their own transaction fees — these are determined by the respective mobile banking operator's policy. Check your mobile wallet's fee schedule for details.
Yes, Rocket is one of the supported payment methods at zoya7. Just like bKash and Nagad, both deposits and withdrawals are possible via Rocket. When withdrawing, use the correct Rocket number linked to your account.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of zoya7, choose the match you want, and select from various betting markets such as match winner, toss, top batter, or innings score. Enter your stake on the bet slip and confirm.
Enter the live casino section of zoya7 and choose your preferred table — roulette, blackjack, baccarat, or live show games. You can play in real time with a live dealer. With a good internet connection, you can enjoy it from either a mobile phone or a computer.
RTP (Return to Player) refers to the percentage of total wagers that a game returns to players over the long term — it is a theoretical average, not a guarantee for every session. Slot game outcomes are determined by an RNG (Random Number Generator), which keeps every spin completely independent and fair.
Aviator (Spribe) is a crash-style game where a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, you win. Knowing when to cash out is the key skill here. It is a fast-paced game that requires patience and focus.
Yes, almost all games on zoya7 are fully optimised for mobile browsers. Slots, live casino, fishing games, and cricket betting all run smoothly on your smartphone. Keeping Chrome or Firefox updated will give you the best experience.
Yes, alongside BPL, zoya7's cricket section also offers betting markets for T20 World Cup, IPL, and other ICC international tournaments. Bangladesh Tigers matches as well as major international series are covered regularly.
Bonuses and Promotions
Open a new account at zoya7 and make your first deposit of ৳100 or more to receive a 100% welcome bonus, up to a maximum of ৳5,000. This means a deposit of ৳5,000 lets you start playing with a total of ৳10,000. If a promo code is required to receive the bonus, enter it in the cashier.
A wagering requirement means how much you need to bet before you can withdraw bonus funds. The wagering requirement for zoya7's welcome bonus is 15x — meaning if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before withdrawing. Full details about this condition can be found in the terms and conditions.
zoya7's VIP program has three levels — Bronze, Silver, and Gold. As your activity grows through regular play, you automatically become eligible to move up to a higher level. Weekly cashback benefits are available at each level.
Bronze members enjoy up to 0.3% weekly cashback, Silver members up to 0.7%, and Gold members up to 1.0% weekly cashback. Cashback is added directly to the account and can generally be withdrawn with lower wagering requirements.
In most cases yes, but the terms and conditions of a specific bonus may list the eligible games. Some bonuses may be restricted to slots, while others may also be usable in live casino or sports betting. Read the relevant terms and conditions carefully before claiming a bonus.
Security and Responsible Gaming
zoya7 uses SSL encryption technology to protect your personal and financial information. Your data is not shared with third parties. All transactions related to the payment gateway are processed through secure channels. For more details, please read our privacy policy page.
Yes, zoya7 offers a self-exclusion option as part of responsible gaming. If you feel you need to manage your play, you can contact us via live chat or at [email protected] to request that your account be temporarily closed for a set period of time.
If you feel that gaming is having a negative impact on your personal or financial life, seek help immediately. zoya7's responsible gaming page has helpful guidance. Talk to a family member or someone you trust, and activate self-exclusion if needed.
No. zoya7 is strictly for players aged 21 and above only. Minors creating or using accounts is strictly prohibited. Providing false information during the age verification process may result in the account being permanently closed and deposits being forfeited.
zoya7's support team provides assistance in Bengali seven days a week, 24 hours a day. Live chat is the fastest option. If you prefer to contact by email, write to [email protected]. There is no phone or WhatsApp number for support — only live chat and email.
Our Support Channels
Live Chat
Instant support in Bengali, 24/7. Get your issues resolved in the fastest way possible.
Email Support
For detailed issues, email us at: [email protected] — you will always receive a reply in Bengali.
FAQ and Guides
Find answers to common issues on this FAQ page — quickly and easily.
Still have questions? Contact support
Our Bengali-speaking support team is by your side day and night. Send a message on live chat for any issue, or log in directly and get started.